Refund Policy for Evenllet.com
Last Updated: March 2025
Thank you for using Evenllet.com for your event ticketing needs. This Refund Policy explains when and how refunds may be issued, the process you must follow, and the responsibilities of event organizers. By purchasing a ticket through Evenllet.com, you acknowledge that you have read, understand, and agree to this Refund Policy.

1. Acceptance of Terms
  •  Click-through Agreement: During checkout, you must check a box confirming that you have read and agree to Evenllet.com’s Terms of Service and this Refund Policy. If you do not agree, you may not complete your ticket purchase.
  •  Binding Policy: This Refund Policy forms part of your contract with the event organizer. All customers who purchase tickets through Evenllet.com are bound by this policy.

2. Overview
  •  Evenllet.com is a ticketing platform that facilitates ticket sales on behalf of third-party event organizers.
  •  Responsibility for Refunds: All refunds—whether full or partial—are issued directly by the event organizer. Evenllet.com will assist in communication and may relay refund instructions, but the organizer retains sole responsibility for actually processing refunds.

3. Refund Eligibility
3.1 Event Cancellation
  •  Organizer-Initiated Refunds: If an event is canceled for any reason, the event organizer is required to issue a full refund of the ticket purchase price (minus any non-refundable fees as detailed in Section 4).
  •  Notification: Ticket holders will be notified via the contact information provided at the time of purchase. That notification will include instructions on how to request a refund.

3.2 Refund Request Window
  •  Time Limits:
     
    •  For all non-cancelled events, you may request a refund in writing up to seven (7) calendar days after purchase or up to ten (10) days before the event date (whichever is earlier).
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    •  After this window closes, tickets become non-refundable unless the event is canceled.
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  •  Submission Requirement:
     
    •  To request a refund (for any reason other than a cancellation), you must contact the event organizer at the email address or phone number provided in your order confirmation.
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    •  Refund requests made outside the time limits stated above will be denied, and no refund will be issued.
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4. Limitations & Non-Refundable Fees
4.1 Non-Refundable Fees
  •  Processing & Convenience Fees: All processing fees, convenience fees (including any credit-card surcharges), and service charges are strictly non-refundable.
  •  Ticketing Platform Fee: Any fee paid to Evenllet.com (for platform usage, promotional listing, etc.) is non-refundable under any circumstance.

4.2 Postponed or Rescheduled Events
  •  No Automatic Refunds: If an event is postponed or rescheduled (rather than fully canceled), the event organizer may choose whether to offer refunds.
  •  Organizer’s Policy Governs: Always refer to the organizer’s specific policy (communicated to you at ticket purchase or via subsequent email) to determine whether refunds are available for a postponement or date change.

5. Proof of Attendance & Delivery
  •  Ticket Scans as Proof: By purchasing a ticket, you acknowledge that your digital ticket/barcode will be scanned for event entry.
  •  Conclusive Evidence: Scanned-log records (with date/time stamps) serve as conclusive evidence that you attended the event. If a dispute arises claiming “I never attended,” the scan log will be submitted to the card network as proof of delivery of services.
  •  No Physical Transfer: Digital tickets are non-transferable. Attempts to use a transferred screenshot or duplicate barcode may be voided at the door, and no alternate refund will be provided in that case.

6. Method & Timeframe for Refunds
6.1 Method of Refund
  •  Original Payment Method: Refunds (when issued by the organizer) will be credited back to the same payment method you used at purchase, unless the organizer specifies an alternative method in writing.
  •  Partial Refunds: If the organizer issues a partial refund (e.g., to account for non-refundable fees), they will deduct those fees before refunding you.

6.2 Processing Timeframe
  •  Organizer-Controlled Timing: The time required for a refund to appear in your account depends on the event organizer’s internal procedures.
  •  Typical Window: Although organizers strive to process refunds within 7–14 business days of approval, it may take longer depending on banking or credit-card processor delays.

7. Dispute Notification & Chargebacks
 7.1 Dispute Notification Requirement
  •  Mandatory Pre-Dispute Contact: If you have a billing question or dispute your charge, you must notify us in writing at refunds@evenllet.com within ten (10) business days of the charge date.
  •  Waiver of Rights: Failure to provide timely notice waives your right to dispute the charge with your bank or card issuer.

7.2 Chargeback Consequences
  •  Evidence Submission: If a chargeback is filed with your bank before you contact us, Evenllet.com (and the event organizer) will submit all evidence of service delivery (ticket scans, email confirmations, and accepted terms) to the card network.
  •  Final Outcome: If the card network rules against you, the refund may be forced by the bank, and the organizer will bear the cost. If ruled in the organizer’s favor, you will retain your ticket (unless the event is canceled, in which case a valid refund will still be issued).

8. How to Request a Refund
  •  Review This Policy & Organizer’s Terms: Ensure your situation (cancellation, timeline) qualifies for a refund.
  •  Contact the Event Organizer: Use the contact information provided in your order confirmation email. Include:
     
    •  Your order number
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    •  Ticket purchaser name and email
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    •  Reason for refund request (if not a cancellation)
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  •  Organizer Processes Refund: Once the organizer receives your written request and verifies eligibility, they will issue a refund per their own timeline (see Section 6).

9. Contact Information
  •  Event-Specific Refund Inquiries: Please contact the event organizer directly. Their email/phone is listed in your ticket confirmation.
  •  General Refund Policy Questions: Contact Evenllet.com Support at
  •  Email: info.evenllet@gmail.com
  •  Response time: Within 2 business days


10. Policy Updates
  •  Right to Modify: Evenllet.com reserves the right to update or modify this Refund Policy at any time.
  •  Effective Date: When we update this policy, we will revise the “Last Updated” date at the top.
  •  Continued Use: Your continued use of our platform after any changes means you accept the revised policy.
Key Takeaways:
  •  Event Cancellations → Full refund (minus non-refundable fees) issued by the organizer.
  •  Postponements/Reschedules → Organizer’s discretion; check their specific policy.
  •  Refund Requests (Non-Cancellation) → Must be made within 7 days of purchase or 10 days before the event, whichever is earlier.
  •  Non-Refundable Fees → Processing, convenience, and platform fees.
  •  Dispute Notification → You must notify us within 10 business days to avoid a chargeback.
  •  Proof of Attendance → Scanned ticket logs are conclusive.
Please review this policy carefully. If you have questions or need further clarification, contact the event organizer first, or reach out to Evenllet.com Support at info.evenllet@gmail.com