Refund Policy for Evenllet.com
Thank you for using Evenllet.com for your event ticketing needs. This Refund Policy explains when and how refunds may be issued, the process you must follow, and the responsibilities of event organizers. By purchasing a ticket through Evenllet.com, you acknowledge that you have read, understand, and agree to this Refund Policy.
1. Acceptance of Terms
Click-through Agreement: During checkout, you must check a box confirming that you have read and agree to Evenllet.com’s Terms of Service and this Refund Policy. If you do not agree, you may not complete your ticket purchase.
Binding Policy: This Refund Policy forms part of your contract with the event organizer. All customers who purchase tickets through Evenllet.com are bound by this policy.
2. Overview
Evenllet.com is a ticketing platform that facilitates ticket sales on behalf of third-party event organizers.
Responsibility for Refunds: All refunds—whether full or partial—are issued directly by the event organizer. Evenllet.com will assist in communication and may relay refund instructions, but the organizer retains sole responsibility for actually processing refunds.
Important: Refunds are only issued if the event is canceled or, in some cases, postponed (see Section 4.2). We do not offer refunds for changes in personal plans, no-shows, or errors in ticket selection.
3. Refund Eligibility
3.1 Event Cancellation
Organizer-Initiated Refunds: If an event is canceled for any reason, the event organizer is required to issue a full refund of the ticket purchase price (minus any non-refundable fees as detailed in Section 4).
Notification: Ticket holders will be notified via the contact information provided at the time of purchase. That notification will include instructions on how to request a refund.
3.2 Refund Request Window
Time Limits:
After this window closes, tickets become non-refundable, unless the event is canceled or postponed and the organizer explicitly allows refunds**.
Submission Requirement:
To request a refund (for any reason other than a cancellation), you must contact the event organizer using the email address or phone number provided in your order confirmation.
Refund requests made outside the time limits stated above will be denied, and no refund will be issued.
4. Limitations & Non-Refundable Fees
4.1 Non-Refundable Fees
Processing & Convenience Fees: All processing fees, convenience fees (including any credit-card surcharges), and service charges are strictly non-refundable.
Ticketing Platform Fee: Any fee paid to Evenllet.com (for platform usage, promotional listing, etc.) is non-refundable under any circumstance.
4.2 Postponed or Rescheduled Events
No Automatic Refunds: If an event is postponed or rescheduled, refunds are not automatic.
Refunds for Postponements: It is up to the event organizer to decide whether or not to offer refunds for a date change.
Refund Request Deadline: If refunds are permitted for a postponed event, a clear deadline will be communicated by the organizer. Requests submitted after that deadline will be denied.
Summary: Reimbursement is only guaranteed in case of event cancellation. In case of postponement, the organizer may allow refunds, but only within a specific time window.
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5. Proof of Attendance & Delivery
Ticket Scans as Proof: Your digital ticket/barcode will be scanned for event entry.
Conclusive Evidence: Scanned ticket logs (with date/time stamps) serve as proof of attendance and service delivery.
No Physical Transfer: Tickets are non-transferable. Screenshots or duplicate barcodes may be voided at the door with no refund.
6. Method & Timeframe for Refunds
6.1 Method of Refund
Original Payment Method: Refunds will be returned to the same payment method used at the time of purchase, unless otherwise specified by the organizer.
Partial Refunds: If the organizer approves a partial refund, non-refundable fees will be deducted before issuing the balance.
6.2 Processing Timeframe
Organizer-Controlled Timing: Refund timelines are managed by the event organizer.
Typical Window: Most refunds are processed within 7–14 business days after approval, but banking or card processing delays may occur.
7. Dispute Notification & Chargebacks
7.1 Dispute Notification Requirement
Mandatory Pre-Dispute Contact: If you have a billing issue, you must first notify us in writing at [info@evenllet.com](mail to: info@evenllet.com) within 10 business days of the charge date.
Waiver of Rights: Failing to notify us on time waives your right to initiate a chargeback through your bank.
7.2 Chargeback Consequences
Evidence Submission: If you file a chargeback before contacting us, Evenllet.com and the organizer will submit proof of service to the card network.
Final Outcome: The bank may rule for or against the customer. If the event was canceled, a valid refund will still be issued even if the chargeback is denied.
8. How to Request a Refund
1. Review This Policy & Organizer’s Terms
2. Contact the Event Organizer using the info provided in your confirmation email. Include:
Your order number
Name and email of ticket purchaser
Reason for refund request (if not a cancellation)
3. Organizer Processes Refund if applicable, based on eligibility and timeline.
9. Contact Information
Event-Specific Refunds: Contact the event organizer directly (info in your ticket confirmation).
General Refund Policy Questions:
Email: [info.evenllet@gmail.com](mail to:info.evenllet@gmail.com)
Response time: Within 2 business days
10. Policy Updates
Right to Modify: Evenllet.com may update this policy at any time.
Effective Date: Changes will be reflected in the “Last Updated” date above.
Continued Use: Use of the platform after updates constitutes acceptance of the revised policy.
🔑 Key Takeaways:
Event Cancellations → Full refund (minus non-refundable fees) from the organizer.
Postponements/Reschedules → Refund only if offered by organize, with deadline to request.
Refund Requests (Non-Cancellation) → Must be made within 7 days of purchase or 10 days before event, whichever is earlier.
Non-Refundable Fees → Processing, convenience, and platform fees.
Dispute Notification → You must notify us within 10 business days to avoid chargeback.
Proof of Attendance → Scanned ticket logs are final.